Special measures remain in place at GP's surgery

Roebuck Surgery, Hastings Old Town. SUS-170126-122130001

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A GP surgery is to remain in special measures following the publication of an inspection report by the Care Quality Commission (CQC).

A specialist team of inspectors rated the service provided by Dr Ankur Chopra as ‘inadequate’ for providing services that were safe and well-led, ‘requires improvement’ for responsive to people’s needs, and rated ‘good’ for being effective and caring.

After this second inspection, the overall rating for Dr Ankur Chopra’s practice at Roebuck House, High Street, stays as ‘inadequate’.

The practice was inspected in July 2016 by a team which included a CQC lead inspector, a GP specialist adviser, a CQC pharmacy inspector and a practice manager specialist adviser.

The inspection report, published earlier this month (February), said that while the CQC found staff caring, treating patients with compassion and dignity, inspectors identified a number of areas for improvement.

The report says that not all nursing staff were trained to the appropriate level of child safeguarding, there were ongoing maintenance issues at the surgery, complaints were not adequately addressed and there were still gaps in staff recruitment records.

Although improvements had been made in relation to medicines management, the report noted there continued to be some issues.